Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram. FREIGHT CHARGESPlease note all delivery schedules are subject to availability and customer's credit statusPlease note that freight will be calculated when your order is confirmed.North Island ordering from our Auckland Warehouse - Next Day (Standard Freight)South Island ordering from our Auckland Warehouse - Second Day Standard Ground - 2 to 3 Days Service by RoadClients located in the South Island ordering from our Auckland Warehouse - Next Day - Next Day Service by AirClients located in the South Island ordering from our Christchurch Warehouse - Next Day (Standard Freight) Clients located in the North Island ordering from our Christchurch Warehouse - Second Day Standard Ground - 2 Day Service by RoadClients located in the North Island ordering from our Christchurch Warehouse - Next Day - Next Day Service by Air North Island Deliveries: Orders keyed by 3:00pm will be delivered the next business day.South Island Two Day Service: Delivery will be second business working day (rural areas add one extra day).South Island Next Day Service: Orders will be delivered the next business day.
| Location | Charges (ex GST) | Weight |
| Auckland | $5.00 | per carton (up to 25kg) or 0.054 cubic metre |
| Northland & Waikato | $8.00 | per carton (up to 25kg) or 0.054 cubic metre |
| Central/Lower North Island | $8.00 | per carton (up to 25kg) or 0.054 cubic metre |
| South Island - Next Day Service (Air) | $16.00 | per carton (up to 25kg) or 0.054 cubic metre |
| South Island - Next Day Service (Road) | $5.00 | per carton (up to 25kg) or 0.11 cubic metre |
| URGENT delivery ex Auckland | ||
| for Auckland area | $40.00 | All other variable by location |
Big8 Exports is bringing you a better bulk freight offering. With the rising cost of fuel and transport we have recognised the need to offer our channel partners competitive freight for bulk and larger items of 25kg or more, across the country.
BULK FREIGHT (all toners pallet deliveries will attract the same bulk charges as listed below)Bulk Deliveries within Auckland are next day delivery.Bulk Freight to the North Island is next day unless remote / rural in which case 2 daysBulk Freight to the South Island is 2-3 days unless remote / rural in which case 3-4 daysDeliveries from Christchurch Warehouse
| Courier – ex Christchurch | Charges (ex GST) | Weight |
| Within Christchurch | $5.00 | per carton (up to 25kg) or 0.054 cubic metre |
| Rest of South Island | $8.00 | per carton (up to 25kg) or 0.054 cubic metre |
| North Island – Two Day Service (Road) | $12.00 | per carton (up to 25kg) or 0.054 cubic metre |
| URGENT delivery ex Christchurch | ||
| for Christchurch area | $30.00 | All other variable by location |
BULK FREIGHT (ex Christchurch)
Bulk Deliveries within Christchurch are next day delivery.Bulk Freight to the South Island is next day unless remote / rural in which case 2 daysBulk Freight to the North Island is 2-3 days unless remote / rural in which case 3-4 days South Island ordering from our Auckland Warehouse - Second Day Standard Ground - 2 to 3 Days Service by RoadClients located in the South Island ordering from our Auckland Warehouse - Next Day - Next Day Service by AirClients located in the South Island ordering from our Christchurch Warehouse - Next Day (Standard Freight) Clients located in the North Island ordering from our Christchurch Warehouse - Second Day Standard Ground - 2 Day Service by RoadClients located in the North Island ordering from our Christchurch Warehouse - Next Day - Next Day Service by AirNorth Island Deliveries: Orders keyed by 3:00pm will be delivered the next business day.South Island Two Day Service: Delivery will be second business working day (rural areas add one extra day).South Island Next Day Service: Orders will be delivered the next business day.